CallTex | 24/7 AI Phone Agents for Home Services

Last updated: January 9, 2026

1. Introduction

At CallTex ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our AI phone agent services, and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, username or similar identifier.
Contact Data: includes billing address, email address and telephone numbers.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Audio Data: includes recordings of calls facilitated by our AI agents for quality assurance and service improvement purposes.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
To improve our AI models and service quality (using anonymized data where possible).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Third-Party Integrations

Our service integrates with third-party providers such as ServiceTitan, Jobber, and Cal.com. When you connect these services, we transmit and receive data necessary to perform the requested actions (e.g., booking appointments). Your use of these third-party services is governed by their respective privacy policies.

6. Contact Us