Question 1

Can CallTex handle emergency plumbing calls?

Accepted Answer

Absolutely. CallTex is trained to identify plumbing emergencies like burst pipes, sewage backups, and water heater failures. It prioritizes emergencies and can dispatch your on-call plumber immediately.

Question 2

Does CallTex know plumbing terminology?

Accepted Answer

Yes. Our AI is trained on plumbing-specific terminology and can ask the right qualifying questions—water heater type, leak location, when the problem started, etc.—to ensure your techs have all the info they need.

Question 3

How does CallTex handle after-hours plumbing calls?

Accepted Answer

CallTex works 24/7, answering calls instantly even at 2am. It can determine if an issue is a true emergency or can wait, and routes accordingly. Emergency calls can be dispatched immediately while routine calls are booked for the next available slot.

Plumbing Answering Service